02 January 2014

Anglo American Customer Service Officer

 Anglo American Customer Service Officer
 
Job Number:
707128
Division:
Global Shared Services
Site:
SIOC Kolomela Mine
Department:
Employee Services
Work type:
Full Time Permanent
Location:
Northern Cape
The Customer Engagement Officer is responsible for executing Walk In Centre activities in a manner that ensures excellent customer service delivery. The incumbent will accurately assess the customer’s needs and effectively address these in a professional manner.  During customer interactions the incumbent must achieve customer satisfaction while managing customer expectations.
The incumbent is responsible for the resolution of customer and employee vendor queries, relating to the services represented through the Walk In Centre. The Agent will execute the Walk In Centre activities for Employee Services processes mentioned below:
  • Resourcing
  • Learning and Development
  • Data Management and
  • Payroll Execution.
As most enquiries will be escalated from the ES Walk In Centre to resolvers in the Process Teams, the incumbent must develop strong working relationships with these resolver groups to ensure effective management of workflow and the efficient resolution of queries.

Additional Information:
Incomplete CV’s and/or applications will not be considered.
If you do not hear from the Company within 21 days after the closing of the advert, please consider your application to be unsuccessful.
Applicants from the designated groups are encouraged to apply

Applications close: South Africa Standard Time

 How to Apply